OnlineStores, LLC

Home & Living • United Stateswww.onlinestores.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

−33.4 vs. last month4.21 ★ average rating · 300 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#540of 675

Top 80% · Bottom Tier

#1 (best)#675 (worst)

#538Peer

#539Peer

#540This company

#541Peer

#542Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 45% negative

54%

positive

Positive54%
Neutral1%
Negative45%

Sentiment Balance

Covering November 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 246 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.5%

Product Quality

16.8%

Response Speed

11.7%

Pricing

10.9%

Customer Support

10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 25.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 45.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

72.3%

4★

6.7%

3★

4.0%

2★

3.3%

1★

13.7%

Based on 300 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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