Customereye

NU Car Rentals

Automotive & Mobility • United Stateswww.nucarrentals.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

24/100
+2.5 vs. last month1.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#259of 265
Top 98% · Bottom Tier
#1 (best)#265 (worst)
#257Peer
#258Peer
#259This company
#260Peer
#261Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 69% negative

30%
positive
  • Positive30%
  • Neutral1%
  • Negative69%

Sentiment Balance

Covering October 2024 — 33 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 49% of reviews in this period, with 52% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing
19.7%
Customer Support
16.5%
Loyalty
16.1%
Response Speed
11.6%
Product Quality
8.7%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 19.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100
72/100
signal score
  • Built from a negative-review share of 62.0% across this company's analyzed reviews.
  • 30 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating
5
17.8%
4
2.5%
3
1.2%
2
1.5%
1
77.0%

Based on 600 analyzed reviews. Sentiment is improving: 43.1% of reviews in the last three months were positive, compared with 18.2% in the three months before that.

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