Customereye

Northgate Vehicle Hire

Automotive & Mobilitywww.northgatevehiclehire.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 60 days (about 101 per month). Busiest month: 51% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

78/100
Short observation window (60 days)
+3.9 vs. last month4.77 ★ average rating · 200 reviews
78/100 from 200 reviews over 3 months, moderate confidence. trend not shown: window under six months. one month holds 51% of the reviews.

Automotive & Mobility average: score 62.0, rating 4.26 stars, reply rate 41.3%, over 1,573 ranked companies · benchmark 6 Oct 2026

Score

77.5

Industry average 62.0

15.5 above average

Rating

4.77

Industry average 4.26

0.51 above average

Reply rate

—

Industry average 41.3%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#247of 1573 ranked in Automotive & Mobility
Top 16% · Top Tier
#1 (best)#1573 (worst)
#245Peer
#246Peer
#247This company
#248Peer
#249Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

91% of reviews positive, 9% negative

91%
positive
  • Positive91%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering September 2026 — 74 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 95% of reviews in this period, with 5% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Loyalty
Hidden
Hidden

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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