New Homes Mortgage Helpline

Lending & Consumer Finance • United Kingdomwww.nhmh.co.uk

Review data last updated August 14, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

74/100

−4.3 vs. last month4.87 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#18of 275

Top 7% · Top Tier

#1 (best)#275 (worst)

#16Peer

#17Peer

#18This company

#19Peer

#20Peer

Overall Customer Sentiment

Category Leader

94% of reviews positive, 6% negative

94%

positive

Positive94%
Neutral0%
Negative6%

Sentiment Balance

Covering July 2026 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 997 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.5%

Onboarding

16.8%

Loyalty

16.2%

Product Quality

13.1%

Communication

12.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW6/100

6/100

signal score

•Built from a negative-review share of 5.6% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.4%

4★

1.3%

3★

0.2%

2★

0.6%

1★

2.5%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 96.5% of reviews in the last three months were positive, compared with 98.4% in the three months before that.

Unlock full insights