Customereye

Nature's Way

Supplements & Nutrition • United Kingdomwww.natures-way.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
+25.0 vs. last month4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#207of 301
Top 69% · Mid Pack
#1 (best)#301 (worst)
#205Peer
#206Peer
#207This company
#208Peer
#209Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.2%
Product Quality
16.5%
Response Speed
14.4%
Customer Support
14.2%
Loyalty
10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • Built from a negative-review share of 28.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.3%
4
4.3%
3
2.0%
2
1.3%
1
4.0%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 90.9% in the three months before that.

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