Customereye

Michael Usher Mortgage Services

Lending & Consumer Financewww.mu-mortgages.com

Review data last updated .

Based on public reviews and response behavior.

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183 reviews over 388 days (about 14 per month). Busiest month: 42% of reviews. Languages: en 100%.

Overall Score

86/100
4.97 ★ average rating · 183 reviews
86/100 from 183 reviews over 5 months, moderate confidence.

Lending & Consumer Finance average: score 65.5, rating 4.43 stars, reply rate 49.6%, over 1,142 ranked companies · benchmark 6 Oct 2026

Score

85.8

Industry average 65.5

20.3 above average

Rating

4.97

Industry average 4.43

0.54 above average

Reply rate

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Industry average 49.6%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#113of 1142 ranked in Lending & Consumer Finance
Top 10% · Top Tier
#1 (best)#1142 (worst)
#111Peer
#112Peer
#113This company
#114Peer
#115Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

97% of reviews positive, 2% negative

97%
positive
  • Positive97%
  • Neutral1%
  • Negative2%

Sentiment Balance

Covering April 2026 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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