Based on public reviews and response behavior.
3,674 days of reviews, with a sparse monthly review flow. Busiest month: 8% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Home & Living average: score 66.9, rating 4.38 stars, reply rate 43.9%, over 5,922 ranked companies · benchmark 3 Nov 2026
Score
56.0
Industry average 66.9
10.9 below average
Rating
3.42
Industry average 4.38
0.96 below average
Reply rate
—
Industry average 43.9%
not measured
Not ranked
no reviews in the last 12 months
61% of reviews positive, 38% negative
Covering February 2024, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,922 ranked companies in Home & Living (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.136 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 5% of reviews against an industry average of 44%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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