Finance & Insurancewww.moneyhelper.org.uk
Review data last updated .
Based on public reviews and response behavior.
200 reviews over 232 days (about 26 per month). Busiest month: 18% of reviews. Languages: en 100%.
Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.3%, over 2,001 ranked companies · benchmark 6 Oct 2026
Score
72.0
Industry average 62.9
9.1 above average
Rating
4.49
Industry average 4.27
0.22 above average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 18% negative
Covering September 2026 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 20% negative and 20% neutral.
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,001 ranked companies in Finance & Insurance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 98% of reviews against an industry average of 49%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 141 mentions with a sentiment score of 84.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
