MasterSpaPartsOnline

Home & Living • Farmingdale, NYwww.masterspapartsonline.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

4.30 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#594of 675

Top 88% · Bottom Tier

#1 (best)#675 (worst)

#592Peer

#593Peer

#594This company

#595Peer

#596Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 37% negative

60%

positive

Positive60%
Neutral3%
Negative37%

Sentiment Balance

Covering August 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 578 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.2%

Response Speed

16.4%

Customer Support

13.1%

Product Quality

11.6%

Loyalty

7.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Loyalty, making up 7.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 44.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

72.3%

4★

8.8%

3★

5.3%

2★

3.5%

1★

10.0%

Based on 600 analyzed reviews. Sentiment is slipping: 71.4% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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