Provincial Smart Home

Home & Living • Canadaprovincialsmarthome.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

+14.6 vs. last month3.37 ★ average rating · 506 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#595of 675

Top 88% · Bottom Tier

#1 (best)#675 (worst)

#593Peer

#594Peer

#595This company

#596Peer

#597Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 35% negative

64%

positive

Positive64%
Neutral1%
Negative35%

Sentiment Balance

Covering October 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 26% of reviews in this period, with 68% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 502 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.0%

Product Quality

17.6%

Loyalty

12.7%

Problem Resolution

11.0%

Communication

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 22.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH83/100

83/100

signal score

•Built from a negative-review share of 60.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

54.0%

4★

5.1%

3★

2.6%

2★

1.0%

1★

37.4%

Based on 506 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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