Customereye

MassGenie

Apparel & Fashion • United Stateswww.massgenie.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 2,570 days (about 1.2 per month). Busiest month: 48% of reviews. Languages: en 76%, unknown 22%, ca 1%.

Overall Score

52/100
3.88 ★ average rating · 100 reviews
52/100 from 100 reviews over 4 months, moderate confidence.

Apparel & Fashion average: score 63.1, rating 4.25 stars, reply rate 39.0%, over 1,888 ranked companies · benchmark 10 Oct 2026

Score

52.4

Industry average 63.1

10.8 below average

Rating

3.88

Industry average 4.25

0.37 below average

Reply rate

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Industry average 39.0%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#1485of 1888 ranked in Apparel & Fashion
Top 79% · Bottom Tier
#1 (best)#1888 (worst)
#1483Peer
#1484Peer
#1485This company
#1486Peer
#1487Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

72% of reviews positive, 26% negative

72%
positive
  • Positive72%
  • Neutral2%
  • Negative26%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Pricing
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Delivery Shipping
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Onboarding
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Customer Support
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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