MassGenie

Apparel & Fashion • United Stateswww.massgenie.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

−14.1 vs. last month3.90 ★ average rating · 469 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#92of 330

Top 28% · Upper Half

#1 (best)#330 (worst)

#90Peer

#91Peer

#92This company

#93Peer

#94Peer

Overall Customer Sentiment

Above Average

67% of reviews positive, 30% negative

67%

positive

Positive67%
Neutral2%
Negative30%

Sentiment Balance

Covering September 2019 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 457 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2019.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

17.4%

Pricing

15.9%

Delivery Shipping

14.5%

Onboarding

10.0%

Response Speed

9.5%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 14.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 47.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

57.8%

4★

12.8%

3★

8.1%

2★

4.1%

1★

17.3%

Based on 469 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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