Lovehoney

Entertainment & Events • United Kingdomwww.lovehoney.ca

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−2.6 vs. last month4.06 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#252of 322

Top 78% · Bottom Tier

#1 (best)#322 (worst)

#250Peer

#251Peer

#252This company

#253Peer

#254Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 36% negative

63%

positive

Positive63%
Neutral1%
Negative36%

Sentiment Balance

Covering November 2024 — 60 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 48% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.3%

Product Quality

16.9%

Response Speed

16.2%

Customer Support

9.6%

Loyalty

8.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 4.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 30.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

67.7%

4★

7.3%

3★

5.2%

2★

2.7%

1★

17.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 70.5% of reviews in the last three months were positive, compared with 74.8% in the three months before that.

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