Customereye

LoveBook

Gifts & Party Supplies • United Stateswww.lovebookonline.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
+1.5 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#68of 149
Top 46% · Upper Half
#1 (best)#149 (worst)
#66Peer
#67Peer
#68This company
#69Peer
#70Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering September 2024 — 261 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
29.6%
Delivery Shipping
20.3%
Response Speed
15.0%
Loyalty
9.5%
Onboarding
8.8%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100
16/100
signal score
  • Built from a negative-review share of 16.3% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
87.0%
4
4.5%
3
2.3%
2
0.8%
1
5.3%

Based on 600 analyzed reviews.

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