Customereye

Lauritz

Entertainment & Events • United Stateswww.lauritz.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

33/100
−5.0 vs. last month2.39 ★ average rating · 95 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#301of 322
Top 93% · Bottom Tier
#1 (best)#322 (worst)
#299Peer
#300Peer
#301This company
#302Peer
#303Peer

Overall Customer Sentiment

Below Average

45% of reviews positive, 54% negative

45%
positive
  • Positive45%
  • Neutral1%
  • Negative54%

Sentiment Balance

Covering July 2023 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 47 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing
17.8%
Delivery Shipping
15.7%
Loyalty
13.5%
Customer Support
13.2%
Communication
10.3%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 17.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100
71/100
signal score
  • Built from a negative-review share of 53.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.4avg rating
5
23.2%
4
8.4%
3
7.4%
2
6.3%
1
54.7%

Based on 95 analyzed reviews. Sentiment is slipping: 18.2% of reviews in the last three months were positive, compared with 64.7% in the three months before that.

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