Based on public reviews and response behavior.
3,266 days of reviews, with a sparse monthly review flow. Busiest month: 18% of reviews. Languages: en 97%, fr 3%.
These figures describe an earlier period, not the last 12 months.
Beauty & Wellness average: score 65.4, rating 4.29 stars, reply rate 40.3%, over 1,852 ranked companies · benchmark 4 Nov 2026
Score
62.8
Industry average 65.4
2.6 below average
Rating
3.90
Industry average 4.29
0.39 below average
Reply rate
—
Industry average 40.3%
not measured
Not ranked
no reviews in the last 12 months
74% of reviews positive, 25% negative
Covering November 2020, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,852 ranked companies in Beauty & Wellness (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.193 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 1% of reviews against an industry average of 40%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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