Customereye

Journee

Flight & Hotel Bookingwww.journeetrips.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 349 days (about 8.7 per month). Busiest month: 22% of reviews. Languages: en 100%.

Overall Score

79/100
−20.0 vs. last month4.81 ★ average rating · 100 reviews
79/100 from 100 reviews over 12 months, moderate confidence.

Flight & Hotel Booking average: score 65.0, rating 4.32 stars, reply rate 49.4%, over 644 ranked companies · benchmark 21 Sept 2026

Score

78.8

Industry average 65.0

13.8 above average

Rating

4.81

Industry average 4.32

0.49 above average

Reply rate

Industry average 49.4%

not measured

Competitive Performance Rank

Among ranked Flight & Hotel Booking companies

#118of 644 ranked in Flight & Hotel Booking
Top 18% · Top Tier
#1 (best)#644 (worst)
#116Peer
#117Peer
#118This company
#119Peer
#120Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

97% of reviews positive, 3% negative

97%
positive
  • Positive97%
  • Neutral0%
  • Negative3%

Sentiment Balance

Covering September 2026 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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