General Retail & Marketplaceswww.johnfranklinjewellery.co.uk
Review data last updated .
Based on public reviews and response behavior.
80 reviews over 814 days (about 3 per month). Busiest month: 16% of reviews. Languages: en 100%.
General Retail & Marketplaces average: score 63.1, rating 4.22 stars, reply rate 35.0%, over 3,191 ranked companies · benchmark 19 Oct 2026
Score
59.7
Industry average 63.1
3.4 below average
Rating
4.92
Industry average 4.22
0.70 above average
Reply rate
—
Industry average 35.0%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
94% of reviews positive, 4% negative
Covering December 2025 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 80 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,191 ranked companies in General Retail & Marketplaces (benchmark 19 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 1% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 41 mentions with a sentiment score of 91.15/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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