Based on public reviews and response behavior.
458 days of reviews, with a sparse monthly review flow. Busiest month: 15% of reviews. Languages: en 95%, de 4%, fr 1%.
General Retail & Marketplaces average: score 62.4, rating 4.11 stars, reply rate 34.9%, over 2,663 ranked companies · benchmark 9 Nov 2026
Score
56.8
Industry average 62.4
5.6 below average
Rating
2.17
Industry average 4.11
1.94 below average
Reply rate
—
Industry average 34.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
41% of reviews positive, 57% negative
Covering December 2025, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,663 ranked companies in General Retail & Marketplaces (benchmark 9 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.198 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 53% of reviews against an industry average of 35%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
Unlock the full report — $4.99
