Based on public reviews and response behavior.
600 reviews over 629 days (about 29 per month). Busiest month: 6% of reviews.
Auto Parts & Accessories average: score 61.5, rating 4.37 stars, reply rate 34.1%, over 1,008 ranked companies · benchmark 14 Oct 2026
Score
47.1
Industry average 61.5
14.4 below average
Rating
4.52
Industry average 4.37
0.15 above average
Reply rate
—
Industry average 34.1%
not measured
Among ranked Auto Parts & Accessories companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 26% negative
Covering October 2024 — 25 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 12% negative and 4% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,008 ranked companies in Auto Parts & Accessories (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.259 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 47.1 sits in the bottom quarter of about 1,000 ranked Auto Parts & Accessories companies (25th percentile: 52, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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