Customereye

ISL Education Lending

Lending & Consumer Finance • United Stateswww.iowastudentloan.org

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#63of 275
Top 23% · Top Tier
#1 (best)#275 (worst)
#61Peer
#62Peer
#63This company
#64Peer
#65Peer

Overall Customer Sentiment

Category Leader

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering October 2024 — 20 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
40.8%
Customer Support
15.3%
Product Quality
14.0%
Response Speed
11.2%
Loyalty
6.0%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 25.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
81.7%
4
13.0%
3
3.3%
2
1.2%
1
0.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.0% of reviews in the last three months were positive, compared with 94.4% in the three months before that.

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