Customereye

Infoserve

Sales & Marketing • United Kingdominfoserve.com

Review data last updated .

Based on public reviews and response behavior.

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2,290 days of reviews, with a sparse monthly review flow. Busiest month: 7% of reviews. Languages: en 100%.

Overall Score

67/100
−52.4 vs. last month3.95 ★ average rating
67/100 from public reviews over 16 months, moderate confidence.

Sales & Marketing average: score 67.2, rating 4.24 stars, reply rate 38.1%, over 147 ranked companies · benchmark 4 Nov 2026

Score

67.4

Industry average 67.2

0.2 above average

Rating

3.95

Industry average 4.24

0.29 below average

Reply rate

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Industry average 38.1%

not measured

Competitive Performance Rank

Among ranked Sales & Marketing companies

#78of 147 ranked in Sales & Marketing
Top 53% · Mid Packdown 19 from last month
#1 (best)#147 (worst)
#76Peer
#77Peer
#78This company
#79Peer
#80Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering October 2025, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
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Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
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Communication
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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