iLending

Lending & Consumer Finance • United Stateswww.ilendingdirect.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

−42.8 vs. last month4.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#129of 275

Top 47% · Upper Half

#1 (best)#275 (worst)

#127Peer

#128Peer

#129This company

#130Peer

#131Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 8% negative

91%

positive

Positive91%
Neutral1%
Negative8%

Sentiment Balance

Covering October 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.5%

Onboarding

21.5%

Product Quality

17.2%

Loyalty

13.3%

Response Speed

9.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 15.0% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

90.7%

4★

3.2%

3★

1.0%

2★

0.3%

1★

4.8%

Based on 600 analyzed reviews. Sentiment is slipping: 81.6% of reviews in the last three months were positive, compared with 94.4% in the three months before that.

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