Customereye

HQ Mortgage & Finance

Lending & Consumer Financemortgagefinancetaunton.co.uk

Review data last updated .

Based on public reviews and response behavior.

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171 reviews over 341 days (about 15 per month). Busiest month: 12% of reviews. Languages: en 100%.

Overall Score

58/100
−19.8 vs. last month4.99 ★ average rating · 171 reviews
58/100 from 171 reviews over 12 months, moderate confidence.

Lending & Consumer Finance average: score 65.4, rating 4.43 stars, reply rate 49.6%, over 1,138 ranked companies · benchmark 5 Oct 2026

Score

57.5

Industry average 65.4

7.9 below average

Rating

4.99

Industry average 4.43

0.56 above average

Reply rate

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Industry average 49.6%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#773of 1138 ranked in Lending & Consumer Finance
Top 68% · Mid Pack
#1 (best)#1138 (worst)
#771Peer
#772Peer
#773This company
#774Peer
#775Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering September 2026 — 14 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
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Customer Support
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Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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