Customereye

iHampers

Gifts & Party Supplies • United Kingdomwww.ihampers.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
+6.7 vs. last month4.23 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#116of 149
Top 78% · Bottom Tier
#1 (best)#149 (worst)
#114Peer
#115Peer
#116This company
#117Peer
#118Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering February 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 578 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
29.3%
Product Quality
16.5%
Customer Support
12.8%
Loyalty
12.2%
Communication
6.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 6.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 30.0% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
71.5%
4
7.8%
3
5.7%
2
2.3%
1
12.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 66.7% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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