Huawei Technologies

Mobile & Telecomwww.huawei.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

40/100

1.68 ★ average rating · 831 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#88of 114

Top 77% · Bottom Tier

#1 (best)#114 (worst)

#86Peer

#87Peer

#88This company

#89Peer

#90Peer

Overall Customer Sentiment

Below Average

27% of reviews positive, 72% negative

27%

positive

Positive27%
Neutral1%
Negative72%

Sentiment Balance

Covering July 2026 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 822 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Communication

20.6%

Customer Support

17.6%

Loyalty

14.3%

Problem Resolution

11.0%

Product Quality

10.5%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 20.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH82/100

82/100

signal score

•Built from a negative-review share of 72.1% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

11.0%

4★

3.6%

3★

4.1%

2★

5.1%

1★

76.3%

Based on 831 analyzed reviews. Sentiment is improving: 13.3% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

Unlock full insights