Highland Titles

Gifts & Party Supplies • United Kingdomwww.highlandtitles.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−17.8 vs. last month4.58 ★ average rating · 605 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#101of 149

Top 68% · Mid Pack

#1 (best)#149 (worst)

#99Peer

#100Peer

#101This company

#102Peer

#103Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%

positive

Positive81%
Neutral1%
Negative18%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 601 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.8%

Product Quality

19.6%

Response Speed

14.3%

Customer Support

12.2%

Onboarding

9.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100

18/100

signal score

•Built from a negative-review share of 18.2% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

81.0%

4★

7.8%

3★

4.8%

2★

1.3%

1★

5.1%

Based on 605 analyzed reviews. Sentiment is holding steady: 93.5% of reviews in the last three months were positive, compared with 95.1% in the three months before that.

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