Based on public reviews and response behavior.
743 days of reviews, with a sparse monthly review flow. Busiest month: 44% of reviews. Languages: en 98%, cy 1%, unknown 1%.
These figures describe an earlier period, not the last 12 months.
Finance & Insurance average: score 63.8, rating 4.21 stars, reply rate 46.8%, over 2,827 ranked companies · benchmark 4 Nov 2026
Score
63.5
Industry average 63.8
0.3 below average
Rating
4.15
Industry average 4.21
0.06 below average
Reply rate
—
Industry average 46.8%
not measured
Not ranked
no reviews in the last 12 months
71% of reviews positive, 28% negative
Covering December 2022, not the company's full review history.
Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,827 ranked companies in Finance & Insurance (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.201 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 83% of reviews against an industry average of 47%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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