Customereye

Grattan Online

Entertainment & Events • United Kingdomwww.grattan.co.uk

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 943 days (about 19 per month). Busiest month: 6% of reviews.

Overall Score

63/100
+7.6 vs. last month4.26 ★ average rating · 600 reviews
63/100 from 600 reviews over 31 months, high confidence.

Entertainment & Events average: score 60.5, rating 4.10 stars, reply rate 35.2%, over 1,093 ranked companies · benchmark 8 Oct 2026

Score

62.8

Industry average 60.5

2.3 above average

Rating

4.26

Industry average 4.10

0.16 above average

Reply rate

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Industry average 35.2%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#500of 1093 ranked in Entertainment & Events
Top 46% · Upper Halfup 31 from last month
#1 (best)#1093 (worst)
#498Peer
#499Peer
#500This company
#501Peer
#502Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

73% of reviews positive, 27% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative27%

Sentiment Balance

Covering November 2024 — 22 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Loyalty
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Product Quality
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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