Customereye

Gordons Chemists

Cosmetics & Fragrance • Banbridgewww.gordonsdirect.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

67/100
+40.0 vs. last month4.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#49of 191
Top 26% · Upper Half
#1 (best)#191 (worst)
#47Peer
#48Peer
#49This company
#50Peer
#51Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.2%
Response Speed
15.8%
Pricing
13.1%
Product Quality
13.1%
Customer Support
10.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • •Built from a negative-review share of 33.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
86.7%
4★
5.2%
3★
1.7%
2★
0.8%
1★
5.7%

Based on 600 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 77.8% in the three months before that.

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