Customereye

GolfStoreEurope Ltd

Sports & Fitnesswww.golfstoreeurope.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

39/100
−30.5 vs. last month3.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#166of 174
Top 95% · Bottom Tier
#1 (best)#174 (worst)
#164Peer
#165Peer
#166This company
#167Peer
#168Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 44% negative

54%
positive
  • Positive54%
  • Neutral2%
  • Negative44%

Sentiment Balance

Covering March 2015 — 22 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 64% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2015.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.5%
Response Speed
13.2%
Pricing
12.0%
Customer Support
11.8%
Loyalty
11.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100
62/100
signal score
  • Built from a negative-review share of 36.7% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5
48.3%
4
13.2%
3
8.5%
2
8.5%
1
21.5%

Based on 600 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 67.3% in the three months before that.

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