GiftCards

Gifts & Party Supplies • United Stateswww.giftcards.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

35/100

−1.9 vs. last month2.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#149of 149

Top 100% · Bottom Tier

#1 (best)#149 (worst)

#145Peer

#146Peer

#147Peer

#148Peer

#149This company

Overall Customer Sentiment

Below Average

44% of reviews positive, 54% negative

44%

positive

Positive44%
Neutral2%
Negative54%

Sentiment Balance

Covering September 2024 — 150 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 41% of reviews in this period, with 57% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

18.8%

Communication

14.5%

Customer Support

12.6%

Response Speed

12.3%

Onboarding

9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 18.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 41.7% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

26.8%

4★

3.5%

3★

5.7%

2★

3.8%

1★

60.2%

Based on 600 analyzed reviews. Sentiment is slipping: 35.9% of reviews in the last three months were positive, compared with 44.4% in the three months before that.

Unlock full insights