Decomatters

Gifts & Party Supplies • United Kingdomdecomatters.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

−1.8 vs. last month3.03 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#148of 149

Top 99% · Bottom Tier

#1 (best)#149 (worst)

#145Peer

#146Peer

#147Peer

#148This company

#149Peer

Overall Customer Sentiment

Below Average

50% of reviews positive, 49% negative

50%

positive

Positive50%
Neutral1%
Negative49%

Sentiment Balance

Covering November 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 88% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.9%

Product Quality

14.7%

Customer Support

14.5%

Communication

12.8%

Pricing

9.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 58.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

44.3%

4★

6.2%

3★

1.5%

2★

4.0%

1★

44.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 4.8% of reviews in the last three months were positive, compared with 9.1% in the three months before that.

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