Based on public reviews and response behavior.
600 reviews over 1,216 days (about 15 per month). Busiest month: 14% of reviews.
Gifts & Party Supplies average: score 65.0, rating 4.43 stars, reply rate 37.0%, over 460 ranked companies · benchmark 8 Oct 2026
Score
36.0
Industry average 65.0
29.0 below average
Rating
3.03
Industry average 4.43
1.40 below average
Reply rate
—
Industry average 37.0%
not measured
Among ranked Gifts & Party Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 49% negative
Covering November 2024 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 88% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 460 ranked companies in Gifts & Party Supplies (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.272 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 36.0 sits in the bottom quarter of about 450 ranked Gifts & Party Supplies companies (25th percentile: 56, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
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