Customereye

Getting Personal

Gifts & Party Supplies • United Kingdomwww.gettingpersonal.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
3.01 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#97of 149
Top 65% · Mid Pack
#1 (best)#149 (worst)
#95Peer
#96Peer
#97This company
#98Peer
#99Peer

Overall Customer Sentiment

Mid Pack

53% of reviews positive, 45% negative

53%
positive
  • Positive53%
  • Neutral1%
  • Negative45%

Sentiment Balance

Covering November 2024 — 20 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.2%
Customer Support
12.9%
Communication
12.1%
Loyalty
11.5%
Product Quality
11.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 25.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH76/100
76/100
signal score
  • Built from a negative-review share of 41.3% across this company's analyzed reviews.
  • 11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating
5
42.2%
4
5.0%
3
5.3%
2
6.8%
1
40.7%

Based on 600 analyzed reviews. Sentiment is slipping: 68.0% of reviews in the last three months were positive, compared with 76.7% in the three months before that.

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