Customereye

Gael Force Marine

Construction & Industrial • United Kingdomwww.gaelforcemarine.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
+2.1 vs. last month4.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#76of 404
Top 19% · Top Tier
#1 (best)#404 (worst)
#74Peer
#75Peer
#76This company
#77Peer
#78Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering November 2024 — 12 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 8% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.4%
Response Speed
18.1%
Product Quality
15.2%
Customer Support
14.5%
Pricing
9.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • Built from a negative-review share of 34.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
90.3%
4
4.8%
3
2.0%
2
0.8%
1
2.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.3% of reviews in the last three months were positive, compared with 94.0% in the three months before that.

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