FTD Flowers

Gifts & Party Supplies • United Stateswww.ftd.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

−14.7 vs. last month3.18 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#141of 149

Top 95% · Bottom Tier

#1 (best)#149 (worst)

#139Peer

#140Peer

#141This company

#142Peer

#143Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 38% negative

62%

positive

Positive62%
Neutral1%
Negative38%

Sentiment Balance

Covering September 2024 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 65% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

27.9%

Customer Support

12.4%

Loyalty

12.3%

Product Quality

10.5%

Communication

9.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 27.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100

67/100

signal score

•Built from a negative-review share of 57.3% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

48.7%

4★

5.2%

3★

2.7%

2★

2.2%

1★

41.3%

Based on 600 analyzed reviews. Sentiment is improving: 58.2% of reviews in the last three months were positive, compared with 45.3% in the three months before that.

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