Freightquote

Shipping & Delivery • United Stateswww.freightquote.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

−8.7 vs. last month4.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#21of 143

Top 15% · Top Tier

#1 (best)#143 (worst)

#19Peer

#20Peer

#21This company

#22Peer

#23Peer

Overall Customer Sentiment

Category Leader

74% of reviews positive, 24% negative

74%

positive

Positive74%
Neutral2%
Negative24%

Sentiment Balance

Covering June 2024 — 23 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 4% negative and 9% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

28.2%

Customer Support

14.0%

Product Quality

11.2%

Delivery Shipping

10.5%

Response Speed

10.5%

Most feedback concerns Onboarding.

The most common complaint theme is Problem Resolution, making up 4.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM49/100

49/100

signal score

•Built from a negative-review share of 46.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

75.5%

4★

10.5%

3★

5.0%

2★

2.8%

1★

6.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 88.9% of reviews in the last three months were positive, compared with 93.8% in the three months before that.

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