Customereye

Fireplace World

Home & Livingwww.fireplaceworld.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 177 days (about 34 per month). Busiest month: 27% of reviews. Languages: en 100%.

Overall Score

73/100
Short observation window (177 days)
+8.8 vs. last month4.73 ★ average rating · 200 reviews
73/100 from 200 reviews over 7 months, moderate confidence. trend not shown: window under six months.

Home & Living average: score 65.3, rating 4.42 stars, reply rate 47.8%, over 3,118 ranked companies · benchmark 3 Oct 2026

Score

73.1

Industry average 65.3

7.8 above average

Rating

4.73

Industry average 4.42

0.31 above average

Reply rate

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Industry average 47.8%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#969of 3118 ranked in Home & Living
Top 31% · Upper Half
#1 (best)#3118 (worst)
#967Peer
#968Peer
#969This company
#970Peer
#971Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering September 2026 — 20 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 15% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 7 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Customer Support
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Communication
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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