Figleaves

Apparel & Fashion • United Kingdomwww.figleaves.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−33.3 vs. last month4.12 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#208of 330

Top 63% · Mid Pack

#1 (best)#330 (worst)

#206Peer

#207Peer

#208This company

#209Peer

#210Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 23% negative

76%

positive

Positive76%
Neutral1%
Negative23%

Sentiment Balance

Covering March 2021 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

18.8%

Product Quality

17.1%

Loyalty

15.5%

Customer Support

13.3%

Response Speed

11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 30.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

67.7%

4★

9.0%

3★

4.8%

2★

4.7%

1★

13.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 22.2% of reviews in the last three months were positive, compared with 22.2% in the three months before that.

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