Customereye

Expedia

Flight & Hotel Bookingwww.expedia.ca

Review data last updated .

Based on public reviews and response behavior.

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168 reviews over 308 days (about 17 per month). Busiest month: 11% of reviews. Languages: en 93%, fr 7%.

Overall Score

31/100
−22.2 vs. last month1.18 ★ average rating · 168 reviews
31/100 from 168 reviews over 11 months, moderate confidence.

Flight & Hotel Booking average: score 65.9, rating 4.31 stars, reply rate 46.2%, over 991 ranked companies · benchmark 29 Sept 2026

Score

31.3

Industry average 65.9

34.6 below average

Rating

1.18

Industry average 4.31

3.13 below average

Reply rate

—

Industry average 46.2%

not measured

Competitive Performance Rank

Among ranked Flight & Hotel Booking companies

#946of 991 ranked in Flight & Hotel Booking
Top 95% · Bottom Tier
#1 (best)#991 (worst)
#944Peer
#945Peer
#946This company
#947Peer
#948Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

16% of reviews positive, 84% negative

16%
positive
  • Positive16%
  • Neutral1%
  • Negative84%

Sentiment Balance

Covering September 2026 — 18 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 89% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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