Customereye

Europcar

Automotive & Mobilitywww.europcar.com.au

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 348 days (about 8.8 per month). Busiest month: 15% of reviews. Languages: en 98%, de 1%, ja 1%.

Overall Score

29/100
−3.3 vs. last month1.18 ★ average rating · 100 reviews
29/100 from 100 reviews over 12 months, moderate confidence.

Automotive & Mobility average: score 63.6, rating 4.28 stars, reply rate 38.4%, over 3,016 ranked companies · benchmark 17 Oct 2026

Score

28.6

Industry average 63.6

35.0 below average

Rating

1.18

Industry average 4.28

3.10 below average

Reply rate

—

Industry average 38.4%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#2902of 3016 ranked in Automotive & Mobility
Top 96% · Bottom Tierup 162 from last month
#1 (best)#3016 (worst)
#2900Peer
#2901Peer
#2902This company
#2903Peer
#2904Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

12% of reviews positive, 86% negative

12%
positive
  • Positive12%
  • Neutral2%
  • Negative86%

Sentiment Balance

Covering September 2026 — 12 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Pricing
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Loyalty
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Customer Support
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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