Based on public reviews and response behavior.
Among fully-analyzed Construction & Industrial companies
59% of reviews positive, 38% negative
Covering August 2024 — 30 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 43% negative and 7% neutral.
Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Problem Resolution, making up 6.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is holding steady: 71.7% of reviews in the last three months were positive, compared with 74.0% in the three months before that.
