Based on public reviews and response behavior.
273 days of reviews, with a steady monthly review flow. Busiest month: 31% of reviews. Languages: en 91%, unknown 8%, da 1%.
Vaping & Smoking Alternatives average: score 63.1, rating 4.50 stars, reply rate 30.9%, over 496 ranked companies · benchmark 5 Nov 2026
Score
59.9
Industry average 63.1
3.2 below average
Rating
4.24
Industry average 4.50
0.26 below average
Reply rate
—
Industry average 30.9%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 31% negative
Covering July 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 496 ranked companies in Vaping & Smoking Alternatives (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 31%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 72 mentions with a sentiment score of 72.20/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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