Customereye

EEuroparts

Auto Parts & Accessories • United Stateswww.eeuroparts.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

60/100
−1.4 vs. last month4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#35of 148
Top 24% · Top Tier
#1 (best)#148 (worst)
#33Peer
#34Peer
#35This company
#36Peer
#37Peer

Overall Customer Sentiment

Category Leader

66% of reviews positive, 31% negative

66%
positive
  • Positive66%
  • Neutral4%
  • Negative31%

Sentiment Balance

Covering October 2024 — 94 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 30% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.9%
Product Quality
16.0%
Pricing
14.0%
Response Speed
14.0%
Customer Support
9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 5.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • Built from a negative-review share of 40.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
82.8%
4
7.2%
3
2.3%
2
1.0%
1
6.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.7% of reviews in the last three months were positive, compared with 92.0% in the three months before that.

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