Customereye

Echo Supplements

Supplements & Nutrition • United Kingdomwww.echosupplements.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
4.29 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#250of 301
Top 83% · Bottom Tier
#1 (best)#301 (worst)
#248Peer
#249Peer
#250This company
#251Peer
#252Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering March 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 559 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.7%
Product Quality
15.9%
Customer Support
13.9%
Response Speed
13.5%
Loyalty
12.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
76.0%
4
5.3%
3
2.8%
2
3.2%
1
12.7%

Based on 600 analyzed reviews. Sentiment is improving: 71.4% of reviews in the last three months were positive, compared with 42.9% in the three months before that.

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