General Retail & Marketplaces • United Kingdomdirectofficesupply.co.uk
Review data last updated .
Based on public reviews and response behavior.
942 days of reviews, with a sparse monthly review flow. Busiest month: 21% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
General Retail & Marketplaces average: score 64.2, rating 4.25 stars, reply rate 36.2%, over 2,515 ranked companies · benchmark 5 Nov 2026
Score
48.1
Industry average 64.2
16.1 below average
Rating
4.02
Industry average 4.25
0.23 below average
Reply rate
—
Industry average 36.2%
not measured
Not ranked
no reviews in the last 12 months
71% of reviews positive, 27% negative
Covering May 2023, not the company's full review history.
Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,515 ranked companies in General Retail & Marketplaces (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.978). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 2% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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