Customereye

Diet Direct

Supplements & Nutrition • United Stateswww.dietdirect.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
4.74 ★ average rating · 999 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#168of 301
Top 56% · Mid Pack
#1 (best)#301 (worst)
#166Peer
#167Peer
#168This company
#169Peer
#170Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 19% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering May 2021 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 980 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.5%
Response Speed
16.8%
Product Quality
16.7%
Customer Support
13.4%
Loyalty
9.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 19.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.1%
4
7.4%
3
2.8%
2
1.9%
1
1.8%

Based on 999 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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