Based on public reviews and response behavior.
660 days of reviews, with a sparse monthly review flow. Busiest month: 21% of reviews. Languages: en 99%, unknown 1%.
Hobbies & Arts average: score 65.7, rating 4.47 stars, reply rate 31.7%, over 1,910 ranked companies · benchmark 5 Nov 2026
Score
69.0
Industry average 65.7
3.3 above average
Rating
3.91
Industry average 4.47
0.56 below average
Reply rate
—
Industry average 31.7%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
61% of reviews positive, 37% negative
Covering August 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,910 ranked companies in Hobbies & Arts (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.162 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 61% of reviews against an industry average of 32%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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