Customereye

Diamonds Factory

General Retail & Marketplaceswww.diamondsfactory.co.uk

Review data last updated .

Based on public reviews and response behavior.

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198 reviews over 104 days (about 58 per month). Busiest month: 40% of reviews. Languages: en 97%, de 2%, da 1%.

Overall Score

66/100
Short observation window (104 days)
4.12 ★ average rating · 198 reviews
66/100 from 198 reviews over 4 months, moderate confidence. trend not shown: window under six months.

General Retail & Marketplaces average: score 61.3, rating 4.17 stars, reply rate 35.7%, over 2,208 ranked companies · benchmark 3 Oct 2026

Score

66.3

Industry average 61.3

5.0 above average

Rating

4.12

Industry average 4.17

0.05 below average

Reply rate

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Industry average 35.7%

not measured

Competitive Performance Rank

Among ranked General Retail & Marketplaces companies

#865of 2208 ranked in General Retail & Marketplaces
Top 39% · Upper Half
#1 (best)#2208 (worst)
#863Peer
#864Peer
#865This company
#866Peer
#867Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering September 2026 — 14 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Delivery Shipping
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Communication
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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