Customereye

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Appliances & Home Electronics • United Kingdomhughes.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

1,091 days of reviews, with a sparse monthly review flow. Busiest month: 19% of reviews. Languages: en 100%.

Overall Score

47/100
4.07 ★ average rating
47/100 from public reviews over 9 months, moderate confidence. no reviews in the last 12 months.

These figures describe an earlier period, not the last 12 months.

Appliances & Home Electronics average: score 59.6, rating 3.99 stars, reply rate 35.0%, over 921 ranked companies · benchmark 5 Nov 2026

Score

46.8

Industry average 59.6

12.8 below average

Rating

4.07

Industry average 3.99

0.08 above average

Reply rate

—

Industry average 35.0%

not measured

Competitive Performance Rank

Not ranked

no reviews in the last 12 months

Overall Customer Sentiment

Below Average

71% of reviews positive, 28% negative

71%
positive
  • Positive71%
  • Neutral1%
  • Negative28%

Sentiment Balance

Covering October 2019, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
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Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
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Product Quality
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Response Speed
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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