Customereye

Derwent Living

Real Estate & Property • United Kingdomderwentliving.com

Review data last updated .

Based on public reviews and response behavior.

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1,557 days of reviews, with a sparse monthly review flow. Busiest month: 18% of reviews. Languages: en 99%, tr 1%.

Overall Score

61/100
3.54 ★ average rating
61/100 from public reviews over 13 months, moderate confidence. no reviews in the last 12 months.

These figures describe an earlier period, not the last 12 months.

Real Estate & Property average: score 68.3, rating 4.28 stars, reply rate 48.8%, over 1,132 ranked companies · benchmark 5 Nov 2026

Score

60.9

Industry average 68.3

7.4 below average

Rating

3.54

Industry average 4.28

0.74 below average

Reply rate

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Industry average 48.8%

not measured

Competitive Performance Rank

Not ranked

no reviews in the last 12 months

Overall Customer Sentiment

Below Average

63% of reviews positive, 35% negative

63%
positive
  • Positive63%
  • Neutral2%
  • Negative35%

Sentiment Balance

Covering June 2022, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Response Speed
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Communication
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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